FAQ Steven Singer Jewelers Steven Singer Jeweler

FAQ


You might hate Steven Singer, but he loves answering your questions. From online shopping and payments, to shipping and delivering, here’s the lowdown. Don’t see an answer to your questions? Call us at 1-888-442-8378 or click the Live Help link above.



How can I redeem my mystery gift card?

You can redeem your mystery gift card in two ways:

  1. Shop online and add your favorite products to your shopping bag. At checkout, enter your mystery gift card code in the gift card field on the payment page. The amount will be revealed and applied to your purchase. Mystery gift cards expire the year they are issued
  2. Visit us at our store at the Other Corner of 8th and Walnut in Philadelphia. Free parking is available right across the street. We'll reveal the amount of your mystery gift card and help you pick out some serious bling.



Can I check the status of my order?

Your order status will be available 24 hours after your order has been placed, by simply clicking on the "my account" link at the top right corner of every page of our site. From there, you will be able to view information about your order. If you did not create an account, simply call us at 1-888-442-8378 and we'll be happy to help.


I don’t remember creating a username or password? How can I log in?

To ensure a quick and easy check out process, www.ihatestevensinger.com does not require customers to create an account upon checkout. If you did create one, we're happy to help you change the password or find your username! Email us at ssj@stevensingerjewelers.com or call 1-888-442-8378 and we will be happy to assist you with any order information.


How do I change or cancel an order?

Please contact Steven Singer Jewelers specialists at 1-888-442-8378 immediately. Please be aware that some orders are shipped immediately upon placement. Steven Singer Jewelers can only change or cancel orders prior to shipment.


So, has my order shipped yet?

All orders placed Monday – Friday before 2pm EST will ship same day. Orders placed after 2pm EST Monday – Thursday will ship next business day.* Orders placed after Friday at 2pm EST will ship the following Monday. Orders placed on Saturdays and Sundays will ship on Monday. You will receive an email confirming that your order has shipped, detailing the tracking information.

Federal Holidays may effect shipping dates. Visit Fedex or call 1-800-GO-FedEx for a list of holidays and closures.

*In the rare occasion that the item is unable to be shipped same day, we will notify you immediately via Email or phone, adjust any shipping charge if it applies, and assist you with alternative options.


How Will My Order Ship?

Free Shipping on Jewelry items will always be shipped via FedEx 2Day. Free Shipping on Roses will be shipped one of the following ways:

  • Fedex ground
  • USPS Priority

Shipping method may be altered during the fulfillment process due to carrier restrictions. If you have questions, or would like to request a specific method of free shipping for your package, please call 1-888-442-8378.

All Expedited Methods of Shipping Are Shipped Via FedEx. If a PO Box is used when placing your order, USPS Priority Express will be the only shipping option available for delivery.


When will I receive my order?

Standard shipping on roses will be received in 2-8 business days. Please allow additional time for shipments to the West Coast. For a complete guide, visit fedex for exact transit times for FedEx Shipments. Steven Singer Jewelers guarantees some shipments will arrive before specific holidays. Please refer to the shipping options at checkout. It will detail the transit times and guarantees.

Best rule of thumb for Free FedEx shipments...the further away from Philadelphia you are, the longer it will take! Any questions, we're happy to help. Call 1-888-442-8378 and we will be happy assist you with delivery times.

Jewelry items will ship via FedEx 2day Express when you choose the free shipping. Allow 2 full business days for delivery. All jewelry items require a signature for security. Most FedEx packages can be signed for online by visiting FedEx.com with your tracking number.


If I pay for expedited shipping will you guarantee arrival?

The following shipping options are available when you check out. Expedited orders placed before 2 PM Eastern Standard Time on a business day will be shipped out the same day. All other orders will be shipped out the next business day.

  • Free FedEx 2 day shipping
  • Overnight shipping
  • Saturday delivery
  • USPS Priority Express
  • FedEx International Priority to Canada**

We also offer additional shipping options during select holidays.

*In the rare occasion that the item is unable to be delivered with expedited shipping due to factors beyond our control, we will notify you immediately via Email or phone, adjust the shipping charge, and assist you with alternative options.

**FedEx International Shipments to Canada may take 5 additional days if delivery address lies outside of FedEx delivery area. An additional $25 surcharge may apply. We will contact you via email if the area lies outside of the delivery area and confirm delivery time and additional surcharge. You will then have the option to cancel or proceed with order.


Do you use back orders?

No. Is the item you are looking at listed as out of stock? Please contact Steven Singer Jewelers specialists at 1-888-442-8378 or ssj@stevensingerjewelers.com to inquire about the items availability. Most items that are listed “out of stock” are available for shipment in 1 week.


Do you ship to addresses outside the United States?

We ship to the 50 US States and Canada.* Have any questions, please call 1-888-442-8378.

*FedEx International Shipments to Canada may take 5 additional days if delivery address lies outside of FedEx delivery area. An additional $25 surcharge may apply. We will contact you via email if the area lies outside of the delivery area and confirm delivery time and additional surcharge. You will then have the option to cancel or proceed with order.

Many of our Canadian customers take advantage of our free shipping in the US, and arrange for Canadian delivery from there. If this is an option for you, your order can be placed online or via telephone at 1-888-442-8378.

**Canadian shipments will be charged $21.50. Items will ship FedEx International Priorty with a 1-3 day transit time. Duties and Taxes are paid by Steven Singer Jewelers.


Do you ship to PO boxes or Military APO/FPO addresses?

Yes. Any item asked to be shipped to a PO BOX, APO or FPO, will be shipped via USPS Priority Express.


What do you charge for standard shipping?

ZERO DOLLARS! All orders shipped to a destination within the United States are shipped free of charge.


What are the shipping charges for returning an order?

ZERO DOLLARS for returns in the U.S.! Steven Singer Jewelers wants you to enjoy risk free shopping, therefore there are no return shipping charges for orders originally shipped to a destination within the United States. Please note FedEx return shipments must also be shipped from the United States.


How will my item ship?

Jewelry will be shipped in a FedEx box, or a small brown unmarked box. Steven Singer Jewelers will NOT be written on the outside of the shipping carton. Each order will be double boxed. NO INVOICE will be included in the box, due to the majority of purchases being gifts!

All order confirmation and receipts will be emailed to the email address provided. If you need a written receipt, please email us at ssj@stevensingerjewelers.com and we will be happy to assist you.

Roses will be shipped in an unmarked brown shipping carton. Steven Singer Jewelers will not be written on the outside of the shipping carton. NO INVOICE will be included in the box, due to the majority of purchases being gifts! All order confirmation and receipts will be emailed to the email address provided.


Is it safe to use my credit card/debit card on your site?

Steven Singer Jewelers website uses the most up to date security technology and business practices to keep our customers information safe. Steven Singer Jewelers keeps absolutely none of your credit card information on file, for your protection. The website is also protected by a SSL Certificate: An SSL Certificate enables encryption of sensitive information during online transactions.


What forms of payment do you accept?

Steven Singer Jewelers accepts Visa, Mastercard, Discover, American Express, PayPal and PayPal Bill Me Later.


When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Check your address.
Does your billing address on your credit card match the billing address you entered? Have you moved? Try giving your credit card company a call to find out the billing address they have on file.

Did you reference the credit card verification code guide at the bottom of the payment screen to determine the correct code on your card?
Mastercard, Visa, and Discover all place the code on the back of the card, while American Express prints it on the front.


Paypal questions, problems or errors?

Please call Paypal customer service at 1-888-221-1161 for support and additional information.


Do you charge sales tax on any item?

Only items shipped within the state of Pennsylvania receive applicable sales tax.


How do I know my finger size?

You measure it with one of our disposable ring sizers!

Email ssj@stevensingerjewelers.com with your mailing address and receive one of our disposable ring sizers in the mail.

The National Average is a size 6. Don't have time to measure her finger, or want to keep it a surprise? Order it in our Not Known stock size, with a ring sizer. After you present the ring, size her up! Give us a call. We’ll arrange for you to ship the ring back to us, and we’ll size it free of charge.

The best way is to know her ring size before hand...but we know that's not always possible.

Give us a call at 1-888-442-8378, and we'll guide you.


Does Steven Singer have a store?

Yes! Experience the Steven Singer way of buying a diamond in person! Steven Singer is located at the Other Corner of 8th and Walnut in Center City Philadelphia’s Jewelers Row. Jewelers Row is the oldest shopping district in the Continental United States and second largest to NYC.


Will you create a custom piece of jewelry for me?

Sure, why not! Call us at 1-888-442-8378 or email us at ssj@stevensingerjewelers.com to talk to a personal jewelry consultant.


I like a piece of your jewelry, but would you make a small change for me?

Sure, why not! Call us at 1-888-442-8378 or email us at ssj@stevensingerjewelers.com to talk to a personal jewelry consultant.

Free lifetime trade-ins*

90 day full money back guarantee*

Free shipping on all orders – both ways!

50ft from the door – we validate!

Hours & Location

  • View Store Hours
  • Directions to Store
  • Free Parking Info
Gay Pride
Greater Philadelphia Chamber of Commerce
BBB Accredited Business
GIA
Steven Singer Jewelers At The Other Corner of 8th and Walnut 888-442-8378

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