The Steven Singer Guarantee
A refund or exchange will be issued 3-5 business days after the return item is received and processed. If item has been received damaged, please call 1-888-442-8378 for immediate assistance. To return an item to Steven Singer Jewelers, please follow the simple instructions below.
The Best Guarantee In The Business
Despite how you feel about Steven himself, we want you to be completely delighted with your purchase. In the unlikely event you aren’t 100% satisfied, we’ll either:
- Repair It
- Replace It
- Refund It
- Remake It
It’s that simple. We offer all our guests a 90-day full money back guarantee. For our easy return instructions, please click here.
Military Service Discount
Here at Steven Singers Jewelers, we never have a sale or offer a discount, special offer, rebate or coupon. We offer every item every day at the perfect price.
However, there is one group (and one group only) that we offer an exclusive 5% savings on any item we sell: our country's men and women in uniform.
When others would turn and run, our country's first responders and military personnel remain. That's why we want to roll out the red carpet and treat our men and women in uniform to some well earned special treatment. It's the very least we can do to say thank you with a small discount we wouldn't do for anyone else.
Simply click below and enter in your credentials and you're immediately eligible.
Military or First Responders
We get it—your tastes can change over time. So if one day you decide to upgrade your purchases, we make it easy. All Steven Singer diamond jewelry comes with Lifetime Full Value Trade-Ins on any main center diamond.
We’ll apply the original purchase price of your diamond to the regular price of any new diamond of greater value. This policy applies to solitaire pendants, diamond studs, and engagement rings.*
If you have any questions, please call 1-888-442-8378, or email us at firstname.lastname@example.org. We’d love to answer any questions and walk you through the trade-in process.
*For engagement rings, you may upgrade the main center diamond only. Upgrades must be made on a purchase at least 50% greater in value than your original diamond. New settings will incur an additional charge. You may use your existing setting and Steven Singer Jewelers will do all necessary labor free of charge.
Free One-Time Ring Sizing
We also get that sizes can change. Lose a few, gain a few…hey, you’re only human, right? And that’s why we offer Free One-Time Ring Resizing on any ring you purchase from Steven Singer Jewelers.
Whether online or in our showroom, every piece of jewelry, every single day, is always at the Perfect Price.
This means you enjoy a stress-free buying experience because of no need to haggle. It means you’re confident of getting the best quality at the best possible price. And it means you never have to wait for a sale—because our prices reflect our jewelry’s value and quality every single day.
Steven Singer is a real jeweler you can trust.
24k Gold Dipped Roses
Our exclusive 24k gold-dipped roses come with benefits—like a lifetime guarantee and a very happy partner at home. It's our way of welcoming you into our garden of good taste.
If something happens to your rose, we'll replace it. If your rose is discontinued, we will offer you a rose of equal value.
Contact us about your 'bud.
We also offer Lifetime Perfect Fit Sizing on any men’s wedding band made from an alternative metal. Free shipping, too. You’re really starting to love us, aren’t you?
As much as we’d like to promise nothing will ever happen to your fine Steven Singer jewelry, sometimes bad things happen to good rings.
Now, we’re not in the business of selling insurance. However, we strongly recommend Jewelers Mutual Insurance because they cover against all perils, offer no deductible plans, and over the years we’ve come to believe they’re simply the best jewelry insurance available. Plus, since we keep careful records, they work directly with us to make sure you receive the proper replacement.
For this reason, we’ll provide you with Jewelers Mutual Paperwork after every purchase. Just fill out the paperwork, send it to Jewelers Mutual, and you’re covered.
Returns are easy, too. But before you view our easy return instructions here, why not give us a call at 1-888-442-8378. We’ll do everything we can to make sure you’re 100% satisfied.
Steven Singer's Love Guarantee**
A perfect marriage. Steven is pairing his unbelievable Love Guarantee with his unbeatable Lifetime Trade-In Benefit.
Steven is taking no-risk shopping to the next level. Buying jewelry can be a big step for you, both emotionally and financially. Steven has found ways to make the purchase easy and stands behind his jewelry, but now he's standing behind your heart.
What does that mean? What if things go south for your relationship? You can't return a ring due to a broken heart. Well, you can't anywhere else. Steven is adding his Love Guarantee so you can return the item in exchange for FULL credit to Steven Singer Jewelers if things just don't work out.
Steven's 3 year plan provides exceptional coverage for your purchase backed by the Jewelers Mutual Group's JM Care Plan. Coverage is effective the date you purchase this plan. You no longer have to worry about broken, bent, or worn prongs. No more worrying about broken earring posts, cracked or thinning band on rings, broken chains, bracelet links, or clasps, loss of diamonds or gemstones due to defective mountings. Enjoy the peace of mind that comes with protecting this symbol of your love.
And our jewelry grows with you. Select Steven Singer diamond jewelry comes with a Lifetime Full Value Trade-In benefit. Steven will apply the original purchase price of your main center diamond in your engagement ring, diamond stud earrings, or solitaire diamond pendant to the perfect price of any new diamond of greater value.*
*Plan must be purchased with the jewelry and cannot be added at a later date.
*This plan does not replace insurance for loss or theft. We strongly recommend purchasing insurance. Visit JewelersMutual.com for a quick quote.
Need to use your plan? Call 1-888-442-8378 and we'll take care of you!