A refund or exchange will be issued 3-5 business days after the return item is received and processed. If item has been received damaged, please call 1-888-442-8378 for immediate assistance. To return an item to Steven Singer Jewelers, please follow the simple instructions below.
How To Properly Prepare Your Return:
Call 1-888-442-8378 to begin processing your return. Once we receive your information, we will process a call tag for your convenience. This means we will email you a prepaid shipping label. Print out the shipping label.
Box up your merchandise! Please make sure Steven Singer Jewelers is not written anywhere on the outside of the box! This is to keep the transfer of your package safe! Please do not indicate that there is jewelry inside the box anywhere. Please include all materials to ensure quick and efficient processing. Slap the label on the box and drop off at your local fedex location to have it shipped back to SSJ.
Call 1-888-442-8378 for an ra# to process your return. Customer is responsible for shipping charges.
Box up your merchandise! Please make sure Steven Singer Jewelers is not written anywhere on the outside of the box! This is to keep the transfer of your package safe!
For your protection, we recommend that you use fedex, ups or insured parcel post for your return. Please keep record of your tracking number.
Mail All Packages To:
739 Walnut St Philadelphia, PA 19106
Refund will be processed within 30 days. Shipping charges are not refundable.
Steven Singer Jewelers is not responsible for loss or damage of return shipments not properly prepared or shipped.
Please be sure to follow the instructions above. Failure to do so will leave Steven Singer Jewelers unable to process your return. If you have any questions before, during or after the return process, please do not hesitate to contact us at firstname.lastname@example.org, or 1-888-442-8378. We would be happy to help you with any questions you may have.