You might hate Steven Singer, but he loves answering your questions. From online shopping and payments, to shipping and delivering, here’s the lowdown. Don’t see an answer to your question? Call or text us at 215-627-3242 or click the badge in the lower right hand corner to chat!

How can I redeem my mystery gift card?

You can redeem your mystery gift card in two ways:

  1. Shop online and add your favorite products to your shopping bag. At checkout, enter your mystery gift card code in the gift card field on the payment page. The amount will be revealed and applied to your purchase. Mystery gift cards expire the year they are issued
  2. Visit us at our store at the Other Corner of 8th and Walnut in Philadelphia. Free parking is available right across the street. We'll reveal the amount of your mystery gift card and help you pick out some serious bling.

Can I check the status of my order?

Your order status will be available 24 hours after your order has been placed, by simply clicking on the "my account" link at the top right corner of every page of our site. From there, you will be able to view information about your order. If you did not create an account, simply call us at 1-888-442-8378 and we'll be happy to help.

I don’t remember creating a username or password? How can I log in?

To ensure a quick and easy check out process, www.ihatestevensinger.com does not require customers to create an account upon checkout. If you did create one, we're happy to help you change the password or find your username! Email us at ssj@stevensingerjewelers.com or call 1-888-442-8378 and we will be happy to assist you with any order information.

How do I change or cancel an order?

Please contact Steven Singer Jewelers specialists at 1-888-442-8378 immediately. Please be aware that some orders are shipped immediately upon placement. Steven Singer Jewelers can only change or cancel orders prior to shipment.

So, has my order shipped yet?

All orders placed Monday – Friday will ship in 1-2 business days. Orders placed on Saturdays and Sundays will ship on Monday or Tuesday. You will receive an email confirming that your order has shipped, detailing the tracking information.

Federal Holidays may effect shipping dates. Visit Fedex or call 1-800-GO-FedEx for a list of holidays and closures.

How Will My Order Ship?

Free Shipping on Jewelry items will always be shipped fast and free through the postal service or FedEx. Free Shipping on Roses will be shipped via USPS First Class.

Shipping methods may be altered during the fulfillment process due to carrier restrictions. If you have questions, or would like to request a specific method of free shipping for your package, please call 1-888-442-8378.

All expedited methods of shipping are shipped via FedEx or UPS. Because FedEx and UPS are unable to deliver to a Post Office Box, USPS Priority Express should be selected for orders shipping to Post Office Boxes.

When will I receive my order?

Standard fast and free shipping on jewelry and rose orders will be received within 2-7 business days. Please allow additional time for shipments to the West Coast. Steven Singer Jewelers guarantees some shipments will arrive before specific holidays. Please refer to the shipping options at checkout. It will detail the transit times and guarantees.

Best rule of thumb for Free FedEx shipments...the further away from Philadelphia you are, the longer it will take! Any questions, we're happy to help. Call or text 215-627-3242 and we will be happy assist you with delivery times.

If I pay for expedited shipping will you guarantee arrival?

The following shipping options are available when you check out. Expedited orders may ship same day, but please allow 1-2 business days for processing. You will receive order tracking information once it ships. Please be aware of potential carrier delays with the volume of shipments and COVID -19. All other orders will be shipped out the next business day.

  • Overnight shipping
  • Saturday delivery
  • USPS Priority Express

We also offer additional shipping options during select holidays.

*In the rare occasion that the item is unable to be delivered with expedited shipping due to factors beyond our control, we will notify you immediately via Email or phone, adjust the shipping charge, and assist you with alternative options.

What if an item I want is out of stock?

Contact us and we will try and expedite this item, or another item similar, for you ASAP! We also have a waitlist feature available on the product page of the out of stock product. Just provide your email address and we will email you when it becomes available again!

Do you ship to addresses outside the United States?

We ship to the 50 US States.* Have any questions, please call 1-888-442-8378.

Do you ship to PO boxes or Military APO/FPO addresses?

Yes. Any item asked to be shipped to a PO BOX, APO or FPO, will be shipped via USPS Priority Express.

What do you charge for standard shipping?

ZERO DOLLARS! All orders shipped to a destination within the United States are shipped free of charge.

What are the shipping charges for returning an order?

ZERO DOLLARS for returns in the U.S.! Steven Singer Jewelers wants you to enjoy risk free shopping, therefore there are no return shipping charges for orders originally shipped to a destination within the United States. Please note FedEx return shipments must also be shipped from the United States.

How will my item ship?

Jewelry will be shipped in a FedEx box, or a small brown unmarked box. Steven Singer Jewelers will NOT be written on the outside of the shipping carton. Each order will be double boxed. NO INVOICE will be included in the box, due to the majority of purchases being gifts!

All order confirmation and receipts will be emailed to the email address provided. If you need a written receipt, please email us at ssj@stevensingerjewelers.com and we will be happy to assist you.

Roses will be shipped in an unmarked brown shipping carton. Steven Singer Jewelers will not be written on the outside of the shipping carton. NO INVOICE will be included in the box, due to the majority of purchases being gifts! All order confirmation and receipts will be emailed to the email address provided.

Is it safe to use my credit card/debit card on your site?

Steven Singer Jewelers website uses the most up to date security technology and business practices to keep our customers information safe. Steven Singer Jewelers keeps absolutely none of your credit card information on file, for your protection. The website is also protected by a SSL Certificate: An SSL Certificate enables encryption of sensitive information during online transactions.

Is pricing on ihatestevensinger.com subject to change?

Pricing on ihatestevensinger.com is subject to change due to world market fluctuations on precious metals and diamonds. Special orders will be quoted at time of order.

What forms of payment do you accept?

Steven Singer Jewelers accepts Visa, Mastercard, Discover, American Express, Apple Pay, Bread® (financing program), PayPal and PayPal Bill Me Later.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Check your address.
Does your billing address on your credit card match the billing address you entered? Have you moved? Try giving your credit card company a call to find out the billing address they have on file.

Did you reference the credit card verification code guide at the bottom of the payment screen to determine the correct code on your card?
Mastercard, Visa, and Discover all place the code on the back of the card, while American Express prints it on the front.

How are Steven Singer's Roses made?

For nearly four decades, we at Steven Singer Jewelers have proudly sold our signature gold dipped roses to passionate fans. Collectors come back for the quality workmanship, trusted customer service, and the lifetime guarantee. Exciting and delighting our guests is our highest priority. In the instance a guest receives a rose that has been damaged or is dissatisfied, the rose will be immediately replaced or refunded.

It would be impossible to dip a natural living rose into molten metal without it disintegrating, so we've developed an intricate process to preserve them forever in gold. Each portion of the rose is disassembled by hand and meticulously rebuilt utilizing a proprietary base material. The material holds the live petals in position to form the ultimate bloom and acts as a sturdy base to reattach the stem. This process gives our real roses the rigidity to last forever. All of our products consist of real rose petals, real rose leaves, real rose stems, and in some instances real thorns. While we make every effort to make each rose look as consistent and uniform as possible, each is unique, special and different as a result of the fine craftsmanship by our skilled artisans.

Each individual rose undergoes a proprietary treatment that encompasses the stems and leaves. Through this, the stems and leaves become petrified, allowing the copper plating to adhere, as well as additional proprietary alloys that together form the base of the coating. The final steps of this process envelops the rose beautiful gold plating, enamel, and lacquer finish Steven Singer's gold dipped roses are famous for.

Steven Singer adheres to the highest quality of 24K G.P. rose production. As a result, the production of our gold dipped roses is a delicate process that is closely and routinely monitored. We send sample roses to independent labs to test for gold content and purity, platinum content and purity, along with the organic materials that the roses are crafted from. Additionally, we have many photographs and videos of roses that we've broken down internally confirming the rose inside. This assures each natural rose is preserved in the finest gold content to withhold its purity for a lifetime.

Paypal questions, problems or errors?

Please call Paypal customer service at 1-888-221-1161 for support and additional information.

Do you charge sales tax on any item?

Items shipped to the following states receive and are charged applicable sales tax:

    Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, & Wyoming.

How do I know my finger size?

You measure it with one of our disposable ring sizers!

Email ssj@stevensingerjewelers.com with your mailing address and receive one of our disposable ring sizers in the mail.

The National Average is a size 6. Don't have time to measure her finger, or want to keep it a surprise? Order it in our Not Known stock size, with a ring sizer. After you present the ring, size her up! Give us a call. We’ll arrange for you to ship the ring back to us, and we’ll size it free of charge.

The best way is to know her ring size before hand...but we know that's not always possible.

Give us a call at 1-888-442-8378, and we'll guide you.

Does Steven Singer have a store?

Yes! Experience the Steven Singer way of buying a diamond in person! Steven Singer is located at the Other Corner of 8th and Walnut in Center City Philadelphia’s Jewelers Row. Jewelers Row is the oldest shopping district in the Continental United States and second largest to NYC.

Will you create a custom piece of jewelry for me?

Sure, why not! Call us at 1-888-442-8378 or email us at ssj@stevensingerjewelers.com to talk to a personal jewelry consultant.

I like a piece of your jewelry, but would you make a small change for me?

Sure, why not! Call us at 1-888-442-8378 or email us at ssj@stevensingerjewelers.com to talk to a personal jewelry consultant.

What is the Bread financing Program?

Use easy monthly payments for your purchase. Purchase today and pay over time for as low as 0% APR*. Choose from 6, 12 and 24 month financing options. Prequalify in seconds.
*Subject to approval of credit application. Rates range from 0% to 29.99% APR, resulting in, for example, 24 monthly payments of $46.14 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread® pay-over-time plans are loans made by Comenity Capital Bank.

How does the Bread financing Program Work?

On any product page and/ or last step in checkout, you simply click on the “pay over time” button to apply and see your applicable rates. First name, last name, email, last four of social, and phone number are the only fields required! Bread is committed to keeping your information secure and uses their technology to encrypt your personal data. The Bread financing Program is only eligible on orders over $100. Split Pay is not available in California.

What happens after I checkout with the Bread financing Program?

Your order will be fulfilled as it normally would with the ship option you selected in checkout. Bread will send both a text and email to you for confirmation. You will continue to receive confirmations for the order and shipping from Steven Singer Jewelers, so be sure to continuously look out for them as well. Bread will provide a link to you to access your account where you can set up autopay, or view your upcoming monthly installments. Your first payment will be due at least 30 days after you have placed your order.

Why was I not approved for the Bread financing Program?

Unfortunately, we cannot speak to why you were declined. If you have any questions, please contact Bread’s Member Support Team at (844) 922 7323 ext. 1. You still have the option to move forward with your order with one of our alternative payment methods.

Where can I find more information about the Bread financing Program?

Please click here to read Bread's Frequently Asked Questions. Should you still have any additional questions about Bread’s financing program, you can reach out to them directly at support@getbread.com or 844.992.7323 Ext. 1.