You might hate Steven Singer, but he loves answering your questions. From online shopping and payments, to shipping and delivering, here's the lowdown. Don't see an answer to you question? Call or text us at 215-627-3242 or click the badge in the lower right hand corner to chat!

Orders & Returns

Shipping & Delivery

Payments & Financing

Jewelry & Product Information


Orders & Returns

Can I check the status of my order?

Your order status will be available within 24 hours after your order has been placed, by simply clicking on the "my account" link at the top right corner of every page of our site.

From there, you will be able to view information about your order. If you did not create an account, simply call or text us at 215-627-3242 and we'll be happy to help.

How can I change or cancel an order?

Please contact Steven Singer Jewelers specialists at 215-627-3242 as soon as possible.

Please be aware that some orders are shipped immediately upon placement due to our fast shipping times. Steven Singer Jewelers can only change or cancel orders prior to shipment.

Can my order be cancelled?

Steven Singer Jewelers reserves the right to cancel orders and refund customers' money due to pricing errors or for any reason. Steven Singer Jewelers reserves the right to limit quantities, and may cancel an order if they are unable to fulfill the order for any reason, including product going out of stock and system errors. Should a typographical or technical error be found, we reserve the right to correct it. In all cases, the purchaser will be contacted at time of cancellation and refunded in full.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

When placing an order I get an error message stating that there has been an authorization failure, what went wrong?

Check your billing address and verification code.

Check your address.
Does your billing address on your credit card match the billing address you entered? Have you moved? Try giving your credit card company a call to find out the billing address they have on file.

Did you reference the credit card verification code guide at the bottom of the payment screen to determine the correct code on your card?
Mastercard, Visa, and Discover all place the code on the back of the card, while American Express prints it on the front.

Shipping & Delivery

How will my order ship?

Free Shipping on Jewelry items will always be shipped fast and free through the postal service or FedEx. Free Shipping on Roses will be shipped via USPS First Class.

Shipping methods may be altered during the fulfillment process due to carrier restrictions. If you have questions, or would like to request a specific method of free shipping for your package, please call 1-888-442-8378.

All expedited methods of shipping are shipped via FedEx or UPS. Because FedEx and UPS are unable to deliver to a Post Office Box, USPS Priority Express should be selected for orders shipping to Post Office Boxes.

So, has my order shipped yet?

All orders placed Monday – Friday will ship in 1-2 business days.

Orders placed on Saturdays and Sundays will ship on Monday or Tuesday. You will receive an email confirming that your order has shipped, detailing the tracking information.

Federal Holidays may effect shipping dates. Visit Fedex or call 1-800-GO-FedEx for a list of holidays and closures.

When will I receive my order?

Standard fast and free shipping on jewelry and rose orders will be received within 2-7 business days. 

Please allow additional time for shipments to the West Coast. Steven Singer Jewelers guarantees some shipments will arrive before specific holidays. Please refer to the shipping options at checkout. It will detail the transit times and guarantees.

Best rule of thumb for our Fast and Free Shipments... the further away from Delaware or Pennsylvania you are, the longer it will take! Any questions, we're happy to help. Call or text 215-627-3242 and we will be happy assist you with delivery times.

If I pay for expedited shipping will you guarantee arrival?

The following shipping options are available when you check out. Expedited orders may ship same day, but please allow 1-2 business days for processing. You will receive order tracking information once it ships. Please be aware of potential carrier delays with the volume of shipments and COVID -19. All other orders will be shipped out the next business day.

  • Overnight shipping
  • Saturday delivery
  • USPS Priority Express

We also offer additional shipping options during select holidays.

*In the rare occasion that the item is unable to be delivered with expedited shipping due to factors beyond our control, we will notify you immediately via Email or phone, adjust the shipping charge, and assist you with alternative options.

Is a signature required upon delivery?

A signature is required on jewelry orders valued over $200.

Contact us if you need adjustments to your ship method.

Do you ship to addresses outside the United States?

We ship to the 50 US States.

Have any questions, please call 1-888-442-8378.

Do you ship to PO boxes or Military APO/FPO addresses?


Any item asked to be shipped to a PO BOX, APO or FPO, will be shipped via USPS Priority Express.

What do you charge for standard shipping?


All orders shipped to a destination within the United States are shipped free of charge.

How will my item ship?

Jewelry will be shipped in a FedEx box, or a small brown unmarked box. Roses will be shipped in an unmarked brown shipping carton. 

Steven Singer Jewelers will NOT be written on the outside of the shipping carton. Each order will be double boxed. NO INVOICE will be included in the box, due to the majority of purchases being gifts!

All order confirmation and receipts will be emailed to the email address provided.

Payments & Financing

What forms of payment do you accept?

Steven Singer Jewelers accepts Visa, Mastercard, Discover, American Express, Apple Pay, Bread® (financing program), PayPal and PayPal Bill Me Later.

How can I redeem my mystery gift card?

You can redeem your mystery gift card in two ways:

  1. Shop online and add your favorite products to your shopping bag. At checkout, enter your mystery gift card code in the gift card field on the payment page. The amount will be revealed and applied to your purchase. Mystery gift cards expire the year they are issued
  2. Visit us at our store at the Other Corner of 8th and Walnut in Philadelphia. Free parking is available right across the street. We'll reveal the amount of your mystery gift card and help you pick out some serious bling.

Is it safe to use my credit/debit card on your site?

Steven Singer Jewelers website uses the most up to date security technology and business practices to keep our customers information safe. 

Steven Singer Jewelers keeps absolutely none of your credit card information on file, for your protection. The website is also protected by a SSL Certificate: An SSL Certificate enables encryption of sensitive information during online transactions.

PayPal questions, problems or errors?

Please call Paypal customer service at 1-888-221-1161 for support and additional information.

Do you charge sales tax?

Items shipped to the following states receive and are charged applicable sales tax:

Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, & Wyoming.

What is Bread Pay?

Use easy monthly payments for your purchase. Purchase today and pay over time with rates as low as 0% APR for 3, 6, and 12-month loans*. 24 and 36-month financing is available at competitive rates*. Check if you prequalify in seconds.

Please note, your financial institution may charge you one or more non-sufficient funds or overdraft fees if any loan payment exceeds your account’s available balance. If you pay with a credit card, your credit card issuer may charge interest and/or fees.

*Subject to approval of credit application. Rates range from 0% to 29.99% APR, resulting in, for example, 36 monthly payments of $32.26 at 9.99% APR, per $1,000 borrowed. APRs will vary depending on credit qualifications, loan amount, and term. Bread Pay™ loans are made by Comenity Capital Bank, a Bread Financial™ company.

How does Bread Pay work?

You can check your rate on certain product pages and/or at the last step of checkout for eligible orders. 

First name, last name, email, and full SSN are required. Bread Financial™ is committed to keeping your information secure and uses their technology to encrypt your personal data. Bread Pay™ Installments and SplitPay are available on purchases of $100 or more.

Subject to approval of credit application. Bread Pay™ loans are made by Comenity Capital Bank, a Bread Financial™ company.

What happens after I checkout with Bread Pay?

Your order will be fulfilled as it normally would with the ship option you selected in checkout. Bread Financial™ will send both a text and email to you for confirmation. 

You will continue to receive confirmations for the order and shipping from Steven Singer Jewelers, so be sure to continuously look out for them as well. Bread Financial will provide a link to you to access your account, where you can set up autopay or view your upcoming monthly installments. Your first payment will be due at least 30 days after you have placed your order.

Subject to approval of credit application. Bread Pay™ loans are made by Comenity Capital Bank, a Bread Financial™ company.

Why was I not approved for Bread Pay?

Unfortunately, we cannot speak to why you were declined. 

If you have any questions, please contact Bread Pay’s Member Support Team at (844) 992 7323 ext. 1. You still have the option to move forward with your order with one of our alternative payment methods

Where can I find more information about Bread Pay?

Please click here to read Bread Pay's Frequently Asked Questions.

Jewelry & Product Information

What if an item I want is out of stock?

Contact us and we will try and expedite this item, or another item similar, for you ASAP! We also have a waitlist feature available on the product page of the out of stock product. Just provide your email address and we will email you when it becomes available again!

Is pricing on ihatestevensinger.com subject to change?

Pricing on ihatestevensinger.com is subject to change due to world market fluctuations on precious metals and diamonds. Special orders will be quoted at time of order.

How are Steven Singer's Roses made?

For nearly four decades, we at Steven Singer Jewelers have proudly sold our signature gold dipped roses to passionate fans. Collectors come back for the quality workmanship, trusted customer service, and the lifetime guarantee. Exciting and delighting our guests is our highest priority. In the instance a guest receives a rose that has been damaged or is dissatisfied, the rose will be immediately replaced or refunded.

It would be impossible to dip a natural living rose into molten metal without it disintegrating, so we've developed an intricate process to preserve them forever in gold. Each portion of the rose is disassembled by hand and meticulously rebuilt utilizing a proprietary base material. The material holds the live petals in position to form the ultimate bloom and acts as a sturdy base to reattach the stem. This process gives our real roses the rigidity to last forever. All of our products consist of real rose petals, real rose leaves, real rose stems, and in some instances real thorns. While we make every effort to make each rose look as consistent and uniform as possible, each is unique, special and different as a result of the fine craftsmanship by our skilled artisans.

Each individual rose undergoes a proprietary treatment that encompasses the stems and leaves. Through this, the stems and leaves become petrified, allowing the copper plating to adhere, as well as additional proprietary alloys that together form the base of the coating. The final steps of this process envelops the rose beautiful gold plating, enamel, and lacquer finish Steven Singer's gold dipped roses are famous for.

Steven Singer adheres to the highest quality of 24K G.P. rose production. As a result, the production of our gold dipped roses is a delicate process that is closely and routinely monitored. We send sample roses to independent labs to test for gold content and purity, platinum content and purity, along with the organic materials that the roses are crafted from. Additionally, we have many photographs and videos of roses that we've broken down internally confirming the rose inside. This assures each natural rose is preserved in the finest gold content to withhold its purity for a lifetime.

How do I know my finger size?

You measure it with one of our disposable ring sizers!

Email ssj@stevensingerjewelers.com with your mailing address and receive one of our disposable ring sizers in the mail.

The National Average is a size 6. Don't have time to measure her finger, or want to keep it a surprise? Order it in our Not Known stock size, with a ring sizer. After you present the ring, size her up! Give us a call. We’ll arrange for you to ship the ring back to us, and we’ll size it free of charge.

The best way is to know her ring size before hand...but we know that's not always possible.

Give us a call at 1-888-442-8378, and we'll guide you.

Will you create a custom piece for me?

Sure, why not! Call us at 1-888-442-8378 or email us at ssj@stevensingerjewelers.com to talk to a personal jewelry consultant.

I like a piece of your jewelry, but would you make a small change for me?

Sure, why not! Call us at 1-888-442-8378 or email us at ssj@stevensingerjewelers.com to talk to a personal jewelry consultant.


What is the Build a Bouquet Subscription?

Available in sets of 3, 6, or 12 the rose subscription allows you to choose the color, occasion and your deliver by date. Each subscription comes with a free display to hold the specified amount of roses, so your gift can be perfectly displayed!

When will I be charged for my subscription?

Your form of payment saved on your account will be charged at the time of each rose shipment. This is typically 10 days before your deliver by date.

When will my subscription ship?

Each order within your subscription will ship approximately 10 days before your deliver by date. The free display ships with the first rose in the subscription.

How do I modify or cancel my subscription?

To modify your rose color, delivery date, address, or payment information, please visit your account at least 11 days in advance of your delivery date and click on 'My Subscriptions'. Identify the specific rose order you would like to modify and click on that order number. From here you are able to edit the rose color, delivery date, address or payment information. Please note that this will only take effect on the order you modify and not all subsequent orders. Changes are not able to be made within the 10 day delivery window.