The Steven Singer Guarantee

A refund or exchange will be issued 3-5 business days after the return item is received and processed. If item has been received damaged, please call or text 1-215-627-3242 for immediate assistance. To return an item to Steven Singer Jewelers, please follow the simple instructions below.
The Best Guarantee In The Business

Despite the fact that most other jewelers HATE Steven Singer, Steven wants you to be completely delighted with your purchase - and to be loved by you, too. After all, a diamond is forever and an investment in your future! So, in the unlikely event you aren't 100% satisfied, we will make it right!

We will: Repair it, Replace it, Refund it, or Remake it. You choose!

It’s that simple. We offer all our friends a 90-day full money back guarantee. And we add 10 extra days just in case! That's right, 100 days guaranteed, 100 days no hassle.* For our easy return instructions, please click here.

*Does not include loss or theft.

Thank You Service Discount

Here at Steven Singers Jewelers, we never have a sale or offer a discount, special offer, rebate or coupon. We offer every item every day at the perfect price.

The only exception is a discount to thank our troops, veterans, first responders, and medical professionals putting themselves on the line for the rest of us.

Use the link during checkout to validate your identification and get your 5% discount.

Once you setup an verification, you won't need to do it again, here or any other site.

Lifetime Upgrades

We get it—your tastes can change over time. So if one day you decide to upgrade your purchases, we make it easy. All Steven Singer diamond jewelry comes with Life Time Full Value Upgrades on any main center diamond.

We’ll apply the original purchase price of your diamond to the regular price of any new diamond of greater value. This policy applies to solitaire necklaces, diamond studs, and engagement rings.*

If you have any questions, please call 1-888-442-8378, or email us at We’d love to answer any questions and walk you through the trade-in process.

*For engagement rings, you may upgrade the main center diamond only. New settings will incur an additional charge. You may use your existing setting and Steven Singer Jewelers will do all necessary labor free of charge.

Free One-Time Ring Sizing

We also get that sizes can change. Lose a few, gain a few…hey, you’re only human, right? And that’s why we offer Free One-Time Ring Resizing within the first year on any ring you purchase from Steven Singer Jewelers (excluding eternity rings)*.

*The labor for sizing eternity rings will be free, but if an eternity ring needs to be sized up it may require additional diamonds which would be an additional charge.

Perfect Price

Whether online or in our showroom, every piece of jewelry, every single day, is always at the Perfect Price.

This means you enjoy a stress-free buying experience because of no need to haggle. It means you’re confident of getting the best quality at the best possible price. And it means you never have to wait for a sale—because our prices reflect our jewelry’s value and quality every single day.

Steven Singer is a real jeweler you can trust.

24k Gold Dipped Roses

Our exclusive 24k gold-dipped roses come with benefits—like a lifetime guarantee and a very happy partner at home. It's our way of welcoming you into our garden of good taste.

If something happens to your original rose, we'll replace it. If your rose is discontinued, we will offer you a rose of equal value. This warranty is on the originally purchased rose only. After the first year, a processing fee of $19.95 will be applied.

Lifetime Sizing

We also offer Lifetime Perfect Fit Sizing on any men’s wedding band made from an alternative metal. Free shipping, too. You’re really starting to love us, aren’t you?


As much as we’d like to promise nothing will ever happen to your fine Steven Singer jewelry, sometimes bad things happen to good rings.

Now, we’re not in the business of selling insurance. However, we strongly recommend Jewelers Mutual Insurance because they cover against all perils, offer no deductible plans, and over the years we’ve come to believe they’re simply the best jewelry insurance available. Plus, since we keep careful records, they work directly with us to make sure you receive the proper replacement.

For this reason, we’ll provide you with Jewelers Mutual Paperwork after every purchase. Just fill out the paperwork, send it to Jewelers Mutual, and you’re covered.


Returns are easy, too. But before you view our easy return instructions here, why not give us a call or text at 1-215-627-3242. We’ll do everything we can to make sure you’re 100% satisfied.

Steven Singer's Love Guarantee**

A perfect marriage. Steven is pairing his unbelievable Love Guarantee with his unbeatable Lifetime Trade-In Benefit.

Steven is taking no-risk shopping to the next level. Buying jewelry can be a big step for you, both emotionally and financially. Steven has found ways to make the purchase easy and stands behind his jewelry, but now he's standing behind your heart.

What does that mean? What if things go south for your relationship? You can't return a ring due to a broken heart. Well, you can't anywhere else. For 365 days from your purchase, Steven is adding his Love Guarantee in addition to your purchased guarantee, so you can return the item in exchange for FULL credit to Steven Singer Jewelers if things just don't work out.

Steven's 3 year plan provides exceptional coverage for your purchase backed by the Jewelers Mutual Group's JM Care Plan. Coverage is effective the date you purchase this plan. You no longer have to worry about broken, bent, or worn prongs. No more worrying about broken earring posts, cracked or thinning band on rings, broken chains, bracelet links, or clasps, loss of diamonds or gemstones due to defective mountings. Enjoy the peace of mind that comes with protecting this symbol of your love.

Steven's LIFETIME plan, that's right, LIFETIME, provides exceptional coverage for your purchase backed by the Jewelers Mutual Group's JM Care Plan, but takes it a step further and covers it for life! Coverage is effective the date you purchase this plan and includes all the benefits of the 3-year plan, but for life. Enjoy the peace of mind that comes with protecting this symbol of your love. Plan can be transferred to the receiver by registering it in their name when received. It is not transferable afterwards.

And our jewelry grows with you. Select Steven Singer diamond jewelry comes with a Lifetime Full Value Trade-In benefit. Steven will apply the original purchase price of your main center diamond in your engagement ring, diamond stud earrings, or solitaire diamond pendant to the perfect price of any new diamond of greater value.*

*Plan must be purchased with the jewelry and cannot be added at a later date.
*This plan does not replace insurance for loss or theft. We strongly recommend purchasing insurance. Visit for a quick quote.

Need to use your plan? Call 1-888-442-8378 and we'll take care of you!